Terms & Conditions

These terms & conditions set out the basis on which you can visit and use our website. Please read them carefully as they contain important information.

This site is owned and operated by The Grove ” The Grove ”, “we” or “us”). Address: The Broadway, 35-36 Tarring Road, Worthing, West Sussex, BN11 4TD If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please call us on 0779 0013193.

Ownership of Rights

All rights, including copyright, in this website, are owned by or licensed to The Grove. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of The Grove You may not modify, distribute or re-post anything on this website for any purpose.

Accuracy of Content

The Grove has taken every care in the preparation of the content of this website, in particular, to ensure that all products have been fairly described. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. The image shown here is indicative only. If there is an inconsistency between the image and the actual product, the actual product shall govern. To the extent permitted by applicable law, The Grove disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. The Grove shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Food Allergies

The Grove has taken every care in the preparation of the content of this website, in particular, to ensure that all products have been fairly described. However, ingredients may or may not specified fully within the product description. It is your responsibility to inform us and remind us that foods your allergy to on every single order. The Grove shall not be liable to any person for food allergies as a result of not informing us or reminding us that their allergic foods on each order.

Food Complaints

Food complaints should contact us within an hour since your food arrived.

Damage to your Computer

The Grove makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. The Grove shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Links to Other Websites

We may place links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents The Grove  cannot accept any liability in respect of the use of these websites.

Exclusions of Liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of The Grove  or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Other Legal Notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

Changes to Legal Notices

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

Global Use of this Website

Information which The Grove publishes on the World Wide Web may contain references to products and services that are not available in your country.

1. Order and Acceptance

1.1 These Conditions shall apply to all orders and contracts for the supply of the Products by The Grove to the Customer. All orders for the Products shall be deemed to
be an offer by the Customer to purchase the Products in accordance with these Conditions. Any variations to these Conditions must be in writing, otherwise they will not
be binding on either party.
1.2 The acceptance of orders for the Products shall be at the absolute discretion of The Grove. Our acceptance of an order occurs when you receive an on-screen message
confirming your order has been placed, at which point, your contract with The Grove is made and up until this point, We may decline to provide You with the goods without
giving any reason.
1.3 You may not place any orders on Our website if you are under 12 years of age.

2. Prices and Payment

2.1 Unless otherwise stated in writing, the prices quoted by The Grove on the website are inclusive of VAT and any other applicable taxes.
2.2 The price of the Products will be as quoted on the Site at the time you confirm your order (by clicking the checkout button) subject only to any inadvertent technical mistake
for which We shall not be liable. The price for your order shall be deducted from your account at the time your order is placed. We reserve our right to terminate this
agreement with you if We are refused authority for payment or reasonably believe that payment will be refused at any stage.
2.3 You can pay by any of the methods listed in our checkout screen. Please make sure that if your order is placed using a credit or debit card, such card is valid on the date of
despatch of your order.
2.4 Please note that prices, minimum spend restrictions. In addition, if you order online, the price charged may be different to the price for the Products had they been
ordered in-store or by telephone.

3. Changes to your Order

If you wish to cancel, amend or comment on your order, please telephone The Grove, details of which will be included in the confirmation email sent to you upon placing your
order. If you amend your order, the price charged will be the price for the amended order. If you paid by Credit card the price difference will need to be paid separately to
The Grove or any refund would need to be processed by The Grove Manager.  Please note that as promotions are only available for limited periods, any changes to your order may mean the promotions are no longer available.

4. Delivery
4.1 We will aim to provide you with your ordered Products as close as possible to your requested delivery/collection time.
4.2 The Customer agrees to accept delivery of the Products at the agreed time and place of delivery.
4.3 We can only fulfil an order for large quantities at the discretion of The Grove If you would like to place a large order, we recommend you contact The Grove well in advance.
4.4 If you have chosen for the Products to be delivered, The Grove will deliver the order to the main entrance of the delivery address but any deliveries carried into the delivery
address will only be made if the driver and you consent to this. If you are not present to take delivery of the goods at the address given in your order, then We will not refund you
the price for your order and will charge you for the full amount of your order.
4.5 Products are subject to availability. If your products are not available, We may offer you a reasonable substitute of equivalent quality and price or We may call you to tell you
that your ordered products are not available and to ask you if you would like to order something else. This may affect the price you pay.

5. Transfer of Property

5.1 Risk in the Products shall pass to the Customer on delivery.
5.2 The Customer acknowledges that all intellectual property rights in the Products do and shall continue to belong to The Grove and the Customer agrees that it will not
infringe any of The Grove’s intellectual property rights.

6. Oral Statements

The Customer agrees that, in the event of any conflict, written information about the Products supplied by The Grove shall prevail over any oral statements made by The Grovet or by The Grove’s employees or agents.  The Grove shall use all reasonable efforts to ensure that its written information about the Products is accurate.

7. Promotions

From time to time, our products may be subject to special offers. Any special offers shall be subject to these Terms and Conditions which will prevail if there is inconsistency
between the terms of the special offer and these Terms. We may change the terms of special offers or withdraw them at our discretion but We will honour any order placed by
you before the offer is withdrawn subject always to manifest technical errors. All deals are valid within the promotional period, are subject to change or withdrawal and
are not valid in conjunction with other offers, unless otherwise stated.

8. Limitation of Liability

8.1 To the fullest extent permitted by law, The Grove excludes all liability arising out of its supply of the Products and in particular shall not be responsible for any loss or damage,
arising directly or indirectly out of or in connection with delay beyond the estimated time or date of delivery; any circumstances over which The Grove had no control of the
consequences and which The Grove could not avoid by the exercise of reasonable care, or any indirect or unforeseeable loss suffered or incurred by the Customer or others.
8.2 In any event, The Grove’s liability to the Customer will not exceed the total price charged for the relevant items.
8.3 Nothing in these conditions shall affect the statutory rights of the customer.